Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 06:10:37 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  need escalation  Ticket comment <div>
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Hi,</div>
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Reminder</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, February 21, 2021 3:06:11 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2126378] - need escalation
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<div dir="ltr">Hi Yasser,</div>
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<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">We would like to inform you that the amount of QAR 69.00 against your return for the order id - 4534695510 has been refunded to My Credit in your online account.</div>
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<div>You can use your my credit account in your online purchase in 5 easy steps:</div>
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<div>Step 1 - Simply log In</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to the basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select my credit as a payment option</div>
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<div dir="ltr">With respect to the order id - 4534398145, we have esclated it to concerned team to expedite the return and refund process.</div>
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<div>Feel free to reach us out for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2126378