Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Feb 2021 13:32:18 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
<br><img id="Hw1614000727989" style="max-width:312.0;height:auto" src="cid:com_android_email_extra_16140007299020" width="312" height="643"><br><br>Sent from my Huawei phone</div>
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<br><br>-------- Original message --------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>Date: Mon, Feb 22, 2021, 4:18 PM<br>To: [email-masked]<br>Subject: Returns<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2126340</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Manish Kumar : </div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Hi Marilou,<div><br></div>
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<div>Thank you for reaching out us.</div>
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<div>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div>We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Feel free to reach us out for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2126340:1125156</span>

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043194883393'>received_741266303241784.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2126340