Subject: New Reply Received - Please reply me
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 07:48:05 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  Please reply me  Ticket comment <div><br></div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
</div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">MiX VIDEOS BY M A B</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Sun, 14 Feb 2021 at 3:56 pm<br>Subject: Re: [#2048188] - Please reply me<br>To: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
</div>
<div dir="auto">I attached shipment detail </div>
<div dir="auto">IN and OUT weight check </div>
<div dir="auto">I received both items, than i return both items not single item, why you issue only one item credit note 141.95? Both item total bill after discount 283.90</div>
<div dir="auto">Check your warehouse or contact Aramex your courier company, I highlight in and out shipment &#128230; weight &#128071;</div>
<div dir="auto">
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MzM2MTc5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.L0GoYagYfUgG8QAuZaG5-Ualts68FO56dts73ZclKzc" style="width:462px;max-width:100%"></div>Check incoming shipment weight 27.63 KG</div>
<div dir="auto">I also mentioned shipment out weight &#128071;</div>
<div dir="auto"><br></div>
<div dir="auto">
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MzM2MTc5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HIJM6B2WDLI5NxVPK4wI6DR585GEKu5_2eGxvzjxBfU" style="width:462px;max-width:100%"><br>
</div>It’s mean I submit both item </div>
<div dir="auto">Why you issue credit note only one item?</div>
<div dir="auto">Kindly issue my credit note full my order value </div>
<div dir="auto">283.90</div>
<div dir="auto"><br></div>
<div dir="auto">I’m waiting for your reply and hope you sot out my issue prior base </div>
<div dir="auto">Thanks </div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, 14 Feb 2021 at 1:57 pm, MiX VIDEOS BY M A B &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hello</div>
<div dir="auto">Why you refund my half money?141.95</div>
<div dir="auto">My total order amount after discount 283.9</div>
<div dir="auto">I shipped back both items not only one, check your warehouse and return my money 100% back</div>
<div dir="auto">283.9</div>
<div dir="auto">I attached some screenshot, please check and update my credit not accurate, I don’t need 50% back, i need my full payment refund </div>
<div dir="auto">Thanks </div>
<div dir="auto">
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MzM2MTc4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NtwIYf-btgCBhK75wHzSoRq_SZXPtsgmhxJUPLqsDGk" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MzM2MTc4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-z1bUqsJdfWlsdNMV_Cc5l_RC0UXt25BcKPtRzr6XOI" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MzM2MTgwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OfgPGT2rDv3KFo-FiFOU5iWRXRxIZULEFYV4mmjhnXI" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MzM2MTc4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NeAlKYooVI8hmFyT_Vo90-Ge_w-ljBHN4p6QzfBKrgg" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MzM2MTc4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TWRMTPkMZ7WXkTh81b0rsCnHI1pkj1AE6jIipiqBLZ0" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MzM2MTc5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.02qbrNAaoPSKq83u7_75oIxs280Sa-770yjFVMsiPgo" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MzM2MTc5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ut_xLzGx2GhKRx7tLZbUbvtyLoQaNF6a4BD7KzXKmlg" style="width:462px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MzM2MTc5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.k71T2sjDDwXmHFuLmAiipj63O2OyqCkTNLcjVZ02Ycc" style="width:562px;max-width:100%"></div>
<br>
</div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, 14 Feb 2021 at 12:22 pm, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Mohammad,</div></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Thank
you for your patience.</div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">We
apologise for the delayed response and for the inconvenience caused.</div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">The
refund amount of SAR 141.95 for order ID 6265345007 has been processed from our
side to your credit card under the transaction ID 169999990074070531 on 2/13/2021 and it will reflect in your account within 7 - 14 working days.</div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">  </div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel
free to get in touch with us for further assistance.</div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
</div>
</div></div></div>
</div>

	

</div></blockquote>
</div>
</div>-- <br><div dir="ltr">Ali Bashir </div>
</blockquote>
</div>
</div>-- <br><div dir="ltr">Ali Bashir </div>
-- <br><div dir="ltr" class="gmail_signature">Ali Bashir </div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2048188