Subject: New Reply Received - Complaint item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 14:46:38 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  Complaint item  Ticket comment <div dir="ltr">Dear Support team,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please see below the information that you ask. </div>
<div dir="ltr">Order # 9635155536</div>
<div dir="ltr">Item: Davidoff Cool Water Eau de Toilette Spray 100ml. </div>
<div dir="ltr">Hoping you can replace the item. </div>
<div dir="ltr">Thank you. </div>
<div dir="ltr"><br></div>
<div dir="ltr">Best regards,</div>
<div dir="ltr">Jefferson</div>
<div dir="ltr"><br></div>
<div dir="ltr"><br></div>
<div dir="ltr"><br></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Feb 15, 2021, at 11:51 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">Hi Jeff,<div dir="ltr"><br></div>
<div><div dir="ltr">
<div>Thank you for contacting us.</div>
<div dir="ltr"> </div>
<div style="line-height: 1.38">We apologies for the inconvenience caused. We understand you were expecting the item to arrive at you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. <div><br></div>
<div dir="ltr">We request you to please specify the order number and the item name about your inquiry. so that we can assist you better.</div>
<div dir="ltr">
<div dir="ltr">​</div>
<div dir="ltr">
<div>We look forward to hearing from you.</div>
<div><br></div>
<div>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.</div>
<div><br></div>
<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2097768