Subject: New Reply Received - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 09:30:36 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  Conversation with User  Ticket comment <div dir="auto">Dear centerpoint<div dir="auto"><br></div>
<div dir="auto">Greetings of the day!!</div>
<div dir="auto"><br></div>
<div dir="auto">I hope the attached chat is what I have my concern with the splash online purchase. I am not understanding why you as an centerpoint sending me this email.</div>
<div dir="auto">What ever details required I have shared with splash many times.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Thank </div>
<div dir="auto">Sarita </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Feb 16, 2021, 12:19 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2087868</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mustehsan Siddiqui : </div>
<table style="margin-left:auto;margin-right:auto">  <tbody>
<tr>    <td>      <table style="margin:0px auto;background:#f4f8fa;overflow:auto;padding:0 15px;min-width:500px;margin:0px">          <tbody>
<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Running Candy</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/candy.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>I have never experienced such a careless behavior from us a reputed cimpany</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">12:58 AM, 16th Feb</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Running Candy</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/candy.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>Every</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">12:58 AM, 16th Feb</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Running Candy</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/candy.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>Even after so much of concern there is no response</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">12:58 AM, 16th Feb</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Nikhil</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Hi, Thank you for contacting us. My name is Nikhil.  How may I help you?</div></div>        <div style="color:#999999;font-size:11px;clear:right">01:04 AM, 16th Feb</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Nikhil</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Hi, I'm not getting a response from you. Are we still connected?</div></div>        <div style="color:#999999;font-size:11px;clear:right">01:06 AM, 16th Feb</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Running Candy</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/candy.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>I have you can come across my concern</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">01:07 AM, 16th Feb</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Nikhil</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Whether you are contacting us for the collection fopr your order id 7431631420?</div></div>        <div style="color:#999999;font-size:11px;clear:right">01:11 AM, 16th Feb</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Running Candy</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/candy.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>Yes</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">01:12 AM, 16th Feb</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Running Candy</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/candy.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>First of all wrong product was deliver</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">01:13 AM, 16th Feb</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Running Candy</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/candy.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>Secondly after following up for 15 days now still no response</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">01:14 AM, 16th Feb</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Running Candy</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/candy.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>Such an careless attitude</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">01:14 AM, 16th Feb</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Nikhil</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>We apologize for the inconvenience caused to you.</div></div>        <div style="color:#999999;font-size:11px;clear:right">01:19 AM, 16th Feb</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Nikhil</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>As per the system, we can see that your concern has already been escalated to the relevant team</div></div>        <div style="color:#999999;font-size:11px;clear:right">01:19 AM, 16th Feb</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Nikhil</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Once there is an update, we will get back to you.</div></div>        <div style="color:#999999;font-size:11px;clear:right">01:20 AM, 16th Feb</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Running Candy</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/candy.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>&#128591;&#128591;&#128591;</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">01:20 AM, 16th Feb</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Nikhil</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Is there anything else we may assist you with?</div></div>        <div style="color:#999999;font-size:11px;clear:right">01:25 AM, 16th Feb</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Nikhil</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Sorry I did not receive any response from you.<br><br>I'll be stepping out of chat for now, but feel free to chat with us again if you need help.</div></div>        <div style="color:#999999;font-size:11px;clear:right">01:29 AM, 16th Feb</div>
</div>   </td>
</tr>
<tr>       </tr>
</tbody>
</table>    </td>  </tr>  <tr>    <td>      <table style="margin:10px auto;padding:0 20px;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;color:#333;line-height:1.4;margin:0px;min-width:100%">        <tbody>
<tr><td style="text-align:center"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/451778495359779" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
</table>    </td>  </tr>
</tbody>
</table>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2087868