Subject: New Reply Received - Re: Your payment is being processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 09:07:46 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  Re: Your payment is being processed  Ticket comment <div dir="auto">Thank you for your response. </div>
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<div>On Mon, Feb 15, 2021, 11:02 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mary,</div>
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<div>Thank you for your contacting us.</div>
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<div>We apologise for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that as we can check there are two orders in your account with order ids 6273488743and 6273488747. One order 6273488747has been placed successfully however other one has not been placed successfully due to the payment issue.</div>
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<div dir="ltr">1. We'd like to confirm you that order 6273488743 has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
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<div>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
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<div>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
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<div dir="ltr">2. However, your order 6273488747 has been placed successfully and will be delivered within 3 - 5 business days.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2097729