Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 04:09:52 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  Re:   Ticket comment <div>Hello,</div>
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<div>Please  arrange the collection today.It’s still not collected up to this time.</div>
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<div>Thanks,</div>
<div>Elena<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Feb 14, 2021, at 6:46 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi lyn,</div>
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<div>Thanks for your prompt response.</div>
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<div>We are truly sorry for the delay caused in resolving the issue. We can understand your concern and your disappointment here. This is surely not the experience we want our customers to have when they shop with us.</div>
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<div>We would like to inform you that we have escalated the issue to the relevant team resolve it on a top priority.</div>
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<div>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.</div>
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<div dir="ltr">Your friends,</div>
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<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1817324