Subject: Ticket Assigned - Conversation with Purring Juice
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 13:24:05 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Purring Juice Purring Juice                    Hello           04:50 PM, 14th Feb                   Bot                   أهلا مرة أخرى!           04:50 PM, 14th Feb                     Purring Juice                    Sorry i left           04:51 PM, 14th Feb                     Purring Juice                    As i wasn't getting any response           04:51 PM, 14th Feb                   Manish                   Hi, Welcome agian!           04:58 PM, 14th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           04:58 PM, 14th Feb                     Purring Juice                    Ok           04:59 PM, 14th Feb                     Purring Juice                    6273587813 this is my order number           04:59 PM, 14th Feb                     Purring Juice                    I ordered 3 items           04:59 PM, 14th Feb                     Purring Juice                    But one of them got canceled           05:00 PM, 14th Feb                     Purring Juice                    I didn't cancelled it           05:00 PM, 14th Feb                     Purring Juice                    ??           05:03 PM, 14th Feb                   Manish                   thank you for sharing the details.           05:05 PM, 14th Feb                   Manish                   Please stay on hold while I retrieve the information.           05:05 PM, 14th Feb                     Purring Juice                    ??           05:10 PM, 14th Feb                   Manish                   We apologise for the delayed response and the inconvenience caused to you.           05:14 PM, 14th Feb                   Manish                   The Item (162756067 - - Juniors 12-Piece Gift Set) in your order went out of stock, so we've partially shipped your order           05:15 PM, 14th Feb                   Manish                   We always do a quality check on our product to check if the product is in perfect condition to provide it to the customer. This particular product is not in saleable condition and that is why it got cancelled from your order.           05:15 PM, 14th Feb                     Purring Juice                    But its showing that it is still in stock           05:16 PM, 14th Feb                     Purring Juice                    So how are you saying its out of stock           05:16 PM, 14th Feb                     Purring Juice                    The app is showing 2 pieces right now           05:17 PM, 14th Feb                   Manish                   The refund amount of SAR 53.10 for  has been processed from our side to your credit card under the transaction ID 169999990092931546 within 7 - 14 working days.           05:17 PM, 14th Feb                     Purring Juice                    But i want that item           05:18 PM, 14th Feb                   Manish                   We apologise for the inconvenience caused to you.           05:22 PM, 14th Feb                   Manish                   Please note that as we can check your order has been processed at the warehouse and it ready to be shipped from the warehouse to the store.           05:23 PM, 14th Feb                   Manish                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:23 PM, 14th Feb                   Manish                   ****3 - 5 working days.           05:23 PM, 14th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           05:23 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2099879