Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 13:12:59 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:33 PM, 14th Feb                   Bot                   Hi again!           04:33 PM, 14th Feb                     User                    Received a defective item           04:34 PM, 14th Feb                     User                    Need to return it           04:34 PM, 14th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, I would happy to assist you.           04:38 PM, 14th Feb                     User                    Hello Manish           04:38 PM, 14th Feb                     User                    I ordered makeup 3 days ago received it now           04:38 PM, 14th Feb                     User                    my eyebrow kit is broken           04:38 PM, 14th Feb                     User                    just opened it found all the content is broken           04:39 PM, 14th Feb                   Manish                   We request you to please specify the item name and order id about your inquiry. We also request you to help us with some images of the item you have received so that we can assist you better.           04:39 PM, 14th Feb                     User                    I want to return it but in the return  it doesn’t give me option for the eyebrow kit           04:39 PM, 14th Feb                     User                    sure           04:39 PM, 14th Feb                     User                             04:40 PM, 14th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           04:41 PM, 14th Feb                     User                    Ok           04:42 PM, 14th Feb                     User                    6273270699 208.95 SR           04:43 PM, 14th Feb                     User                    Are you there?           04:45 PM, 14th Feb                   Manish                   We apologise for the delayed response and the inconvenience caused to you.           04:48 PM, 14th Feb                   Manish                   Please allow us few mins so that we can check the details for you           04:48 PM, 14th Feb                   Manish                   Thank you for your patience.           04:50 PM, 14th Feb                   Manish                   please help us with the correct order number or your registered email id           04:51 PM, 14th Feb                     User                    Registered email           04:53 PM, 14th Feb                     User                    [email-masked]           04:53 PM, 14th Feb                     User                             04:54 PM, 14th Feb                     User                    Phone number +966596236796           04:55 PM, 14th Feb                   Manish                   thank you for sharing the details.           04:57 PM, 14th Feb                   Manish                   Please stay on hold while I retrieve the information.           04:57 PM, 14th Feb                     User                    Sure           04:57 PM, 14th Feb                   Manish                   Thank you for your patience.           05:00 PM, 14th Feb                   Manish                   please confirm the item name: 159691550 - - Makeup Revolution Focus & Fix Brow Kit           05:00 PM, 14th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           05:05 PM, 14th Feb                   Apoorv                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:12 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2099777