Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 11:31:23 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hii           03:02 PM, 14th Feb                     User                    I made an order online    click and collect option.   But till the tracking shows processsing           03:02 PM, 14th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, I would happy to assist you.           03:02 PM, 14th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           03:03 PM, 14th Feb                     User                    8235452315           03:04 PM, 14th Feb                     User                    Here it is           03:05 PM, 14th Feb                   Manish                   thank you for sharing the order id.           03:05 PM, 14th Feb                   Manish                   Please allow us few mins so that we can check the details for you           03:05 PM, 14th Feb                     User                    Okay waiting           03:06 PM, 14th Feb                     User                    Helloo           03:09 PM, 14th Feb                   Manish                   Thank you for your patience.           03:13 PM, 14th Feb                     User                    How long it will take,   its a click and collect order           03:14 PM, 14th Feb                   Manish                   Please note that as we can check your order is under the processing stage at the warehouse           03:14 PM, 14th Feb                   Manish                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:14 PM, 14th Feb                   Manish                   Please let us know if you have any other query.           03:14 PM, 14th Feb                     User                    Its quiet annoying.   Whem i order it doesnt mention that it would take this much time           03:15 PM, 14th Feb                   Manish                   We apologise for the inconvenience caused to you.           03:16 PM, 14th Feb                   Manish                   please be rest assured your order will be prioritised.           03:16 PM, 14th Feb                     User                    I want to cancell it, better i buy it from else where i think.   What is the procedure  for cancellation and return money           03:17 PM, 14th Feb                     User                    Its  your fault, for normal delivery the time period clearly mentioned..  For click and collect not shown that it will take 2 or 3 working days.  Just wasted my time           03:18 PM, 14th Feb                   Manish                   We apologise for the inconvenience caused to you.           03:24 PM, 14th Feb                     User                    Tell me how to cancel it and get my money back. Instead of advising to wait for 72hours           03:25 PM, 14th Feb                   Manish                   please note that your order has been cancelled upon your request.           03:27 PM, 14th Feb                   Manish                   and refund has been processed to your original mode of payment.           03:27 PM, 14th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           03:31 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2099119