Subject: New Reply Received - arrange call back
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 10:40:48 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  arrange call back  Ticket comment <div dir="auto">Hi kindly send someone to pick up </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Feb 12, 2021, 8:19 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2086444</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2086444<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Manish Kumar : </div>
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<div dir="ltr">Hi Dr. Samrah,</div>
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<div dir="ltr"><div dir="ltr">
<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">We would like to inform you that as we can check a return request for the items (Juniors Embroidered T-shirt and Full Length Pyjama Set and Juniors Full Length Jog Pants with Drawstring and Pockets) in the order id - 9633690625 upon your request and a collection is assigned to the courier team. Our courier team will contact you on your registered mobile number (0501757924) in order to collect the item within 3 - 5 working days.</div>
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<div dir="ltr">For your reference, the return tracking ID is RP021121001375 and you can track it by clicking <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP021121001375&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_ar" rel="noreferrer" target="_blank">here</a>
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<div dir="ltr">We request you to please let us know if you still want us to arrange a call back for you so that we can raise it to the concerned team accordingly.</div>
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<div dir="ltr">Looking forward to hear from you.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2086444