Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 15:14:28 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           06:36 PM, 13th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           06:40 PM, 13th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           06:43 PM, 13th Feb                     User                    Hi. Today i collected my order and one earning is damaged           06:44 PM, 13th Feb                     User                             06:46 PM, 13th Feb                   Manish                   I apologise for the inconvenience caused to you.           06:49 PM, 13th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           06:49 PM, 13th Feb                     User                    Okay  
          06:49 PM, 13th Feb                     User                    7434642509           06:52 PM, 13th Feb                     User                             06:53 PM, 13th Feb                   Manish                   thank you for sharing the order id.           06:54 PM, 13th Feb                   Manish                   Please stay on hold while I retrieve the information.           06:54 PM, 13th Feb                   Manish                   please confirm the item name: 161453286 - - Embellished Dangling Earrings with Pushback Closure           06:58 PM, 13th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           07:00 PM, 13th Feb                     User                    Yeah correct           07:00 PM, 13th Feb                     User                    Item number i din find anywhere           07:00 PM, 13th Feb                   Manish                   thank you for your confirmation.
            07:02 PM, 13th Feb                     User                    Okay           07:03 PM, 13th Feb                   Manish                   please allow us one more min           07:06 PM, 13th Feb                     User                    Okay           07:07 PM, 13th Feb                   Manish                   Thank you for your patience.           07:08 PM, 13th Feb                   Manish                   please note that we have processed the refund for the above item.           07:08 PM, 13th Feb                   Manish                   and you do not need to return the item.           07:08 PM, 13th Feb                   Manish                   Please let us know if you have any other query.           07:08 PM, 13th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           07:11 PM, 13th Feb                   Manish                   As we have not received a response, this chat will 
 be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:13 PM, 13th Feb                     User                    Hi           07:13 PM, 13th Feb                     User                    Thank you so much Manish           07:14 PM, 13th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           07:14 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2095542