Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 15:03:47 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello I’m trying to link my shukran account to my splash account           06:41 PM, 13th Feb                     User                    but it says the card number I’m using is link to a different account           06:41 PM, 13th Feb                     User                    I’m not sure if the physical card is my mothers           06:42 PM, 13th Feb                     User                    but I do have account with my mobile number and I tried that option to link it’s still not working           06:42 PM, 13th Feb                     User                    is there a way you can help me retrieve these details           06:42 PM, 13th Feb                     User                    if I can link it to my splash account           06:43 PM, 13th Feb                     User                    Hello?           06:46 PM, 13th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, I would happy to assist you.           06:48 PM, 13th Feb                     User                    Hi manish           06:48 PM, 13th Feb                   Manish                   Kindly share your registered email ID for further assistance.           06:48 PM, 13th Feb                     User                    [email-masked]           06:49 PM, 13th Feb                   Manish                   thank you for sharing the email id.           06:52 PM, 13th Feb                   Manish                   please be informed that shukran card in not liked with the email id [email-masked]           06:53 PM, 13th Feb                     User                    Oh           06:54 PM, 13th Feb                     User                    but I have a shukran account and I usually give my mobile number           06:54 PM, 13th Feb                     User                    is it possible to link it with email address?           06:54 PM, 13th Feb                   Manish                   To link your Shukran card, please follow the below steps:  1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the web page           06:56 PM, 13th Feb                   Manish                   Please let us know if you have any other query.           06:56 PM, 13th Feb                     User                    I tried this option           06:57 PM, 13th Feb                     User                    I gave my mobile number           06:57 PM, 13th Feb                     User                    it’s not allowing           06:57 PM, 13th Feb                     User                    It says it’s been linked to another account           06:57 PM, 13th Feb                   Manish                   please contact the Shukran support team on (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully           06:59 PM, 13th Feb                   Manish                   Please let us know if you have any other query.           06:59 PM, 13th Feb                     User                    No thank you           07:00 PM, 13th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           07:03 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2095497