Subject: Ticket Assigned - Conversation with Chanting Toffee
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 14:34:06 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chanting Toffee Chanting Toffee                    [email-masked]           06:00 PM, 13th Feb                     Chanting Toffee                    626534007 order number           06:01 PM, 13th Feb                     Chanting Toffee                    i make a return request both items           06:01 PM, 13th Feb                     Chanting Toffee                    after i am using discount voucher this order total amount 283.9           06:02 PM, 13th Feb                     Chanting Toffee                    Today I’m receiving mail from your side your credit note release 141.95           06:02 PM, 13th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, I would happy to assist you.           06:02 PM, 13th Feb                     Chanting Toffee                    Why my credit note release 141.95           06:03 PM, 13th Feb                     Chanting Toffee                    i make a complete order return, my order total amount after discount 283.9           06:03 PM, 13th Feb                     Chanting Toffee                             06:05 PM, 13th Feb                   Manish                   Please allow us few mins so that we can check the details for you           06:08 PM, 13th Feb                     Chanting Toffee                    Ok sure           06:09 PM, 13th Feb                     Chanting Toffee                    Please launch a complaint against my credit note issue not complete           06:10 PM, 13th Feb                   Manish                   Thank you for your patience.           06:12 PM, 13th Feb                   Manish                   please note that we have not received the item La Opala Minerva 44-Piece Dinner Set           06:12 PM, 13th Feb                     Chanting Toffee                    My total order gross amount 334 after discount my order total 283.9           06:12 PM, 13th Feb                     Chanting Toffee                    i send both dinner set           06:13 PM, 13th Feb                   Manish                   hence the refund has been processed to fro only one item La Opala Misty Drops Printed 44-Piece Dinner Set in the order id 6265345007           06:13 PM, 13th Feb                     Chanting Toffee                    contact shipping company           06:13 PM, 13th Feb                     Chanting Toffee                    sir i send screenshot Aramex           06:14 PM, 13th Feb                     Chanting Toffee                    wait           06:14 PM, 13th Feb                     Chanting Toffee                    Order received weight 27.63 kg           06:16 PM, 13th Feb                     Chanting Toffee                    Order returned weight 33.99 kg           06:17 PM, 13th Feb                     Chanting Toffee                    its mean i send both dinner set           06:17 PM, 13th Feb                     Chanting Toffee                    I send both items not single one           06:18 PM, 13th Feb                     Chanting Toffee                    check your warehouse or contact Aramex           06:19 PM, 13th Feb                   Manish                   We apologise for the inconvenience caused to you.           06:19 PM, 13th Feb                   Manish                   Please note that we will forward your request  to the concerned team and will get back to you as soon as possible.           06:20 PM, 13th Feb                     Chanting Toffee                    One shipping and both items send           06:20 PM, 13th Feb                   Manish                   thank you for your confirmation.           06:22 PM, 13th Feb                     Chanting Toffee                    If not issue my complete credit note I’m contact Saudi government consumer center,and launched a complaint against LANDMARK ,it’s my bad experience for shopping and return, I’m your regular customer not ordinary,please check my all order history under my email id [email-masked]           06:24 PM, 13th Feb                   Manish                   please be rest assured we are going to check it with the warehouse and will let you know the update.           06:25 PM, 13th Feb                   Manish                   We apologise for the inconvenience caused to you.           06:25 PM, 13th Feb                     Chanting Toffee                    Please check your warehouse,its one shipping both item returned           06:25 PM, 13th Feb                   Manish                   please be rest assured we will try our best to fix the issue at the earliest.           06:28 PM, 13th Feb                   Manish                   Please let us know if you have any other query.           06:28 PM, 13th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           06:31 PM, 13th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           06:33 PM, 13th Feb                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:33 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2095361