Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 12:42:01 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:54 PM, 13th Feb                   Bot                   Hi again!           03:54 PM, 13th Feb                     User                    I have received my shippment now           03:54 PM, 13th Feb                     User                    but there is something wrong with my order           03:54 PM, 13th Feb                     User                    I ordered four pieces but one piece came wrong           03:55 PM, 13th Feb                     User                    it is not the one I want           03:55 PM, 13th Feb                     User                    what should I do?           03:55 PM, 13th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, I would happy to assist you.           04:05 PM, 13th Feb                   Manish                   We request you to please specify the item name about your inquiry. We also request you to help us with some images of the item you have received so that we can assist you better.           04:05 PM, 13th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           04:09 PM, 13th Feb                     User                    Hello           04:11 PM, 13th Feb                     User                    Okay           04:11 PM, 13th Feb                     User                    I can’t share a photo of my order           04:15 PM, 13th Feb                     User                    Anyway, the name of the item I asked for is “ pineapple print knee length dress with round neck and long sleeves”           04:17 PM, 13th Feb                     User                    But another item came           04:18 PM, 13th Feb                     User                    B0000190136AP12           04:19 PM, 13th Feb                     User                    this is its code I think           04:19 PM, 13th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           04:22 PM, 13th Feb                     User                    Okay           04:22 PM, 13th Feb                     User                    2000945772           04:26 PM, 13th Feb                   Manish                   thank you for sharing the order id.           04:29 PM, 13th Feb                   Manish                   Please stay on hold while I retrieve the information.           04:29 PM, 13th Feb                     User                    Okay           04:29 PM, 13th Feb                   Manish                   Thank you for your patience.           04:33 PM, 13th Feb                     User                    So?           04:37 PM, 13th Feb                   Manish                   We apologise for the delayed response and the inconvenience caused to you.           04:37 PM, 13th Feb                   Manish                   we request you to please send the images of the item and the item name at [email-masked]           04:39 PM, 13th Feb                     User                    Okay           04:40 PM, 13th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           04:41 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2094707