Subject: New Reply Received - Conversation with Cold Juice
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 11:46:35 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  Conversation with Cold Juice  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/avx6HvCN228weA9jpl0ukw~~/AALN9wA~/RgRiCO-WPVcDc3BjQgpgIRa8J2CAQqocUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
 
<div>Dear All,<br>
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Kindly note that the shipment is already under the returned process. <br>
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Best regards<br>
<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>13/2/2021 2:08 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2087885] - Conversation with Cold Juice<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
AWB: SD001105147</div>

<div dir="ltr"> </div>

<div dir="ltr">Thank you for your prompt response, however, as we can see, as per online tracking the status of the order is still return pending. The items are still with you and the package has not been marked as RTO yet.<br>
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Requesting you to please  contact the customer on priority on +966501005685 and arrange delivery with them. Customer is complaining that they haven't been contacted even once regarding their order. </div>

<div dir="ltr"> </div>

<div dir="ltr">@Jessie: Can you please assist us in arranging the delivery for the customer in this case. The order is still under return process and the items have not been returned yet. Customer has contacted us multiple times complaining that they have not been contacted even once regarding this order by Shipa.</div>

<div dir="ltr"> </div>

<div dir="ltr">Appreciate the assistance in getting this delivery arranged. Thank you for your help!</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Apoorv</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 11 Feb at 7:08 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div><span class="separator">Hi Team,</span></div>

<div> </div>

<div dir="ltr"><span class="separator">AWB: SD001105147</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Can you please contact the customer on priority on +966501005685 and arrange delivery with them. Customer is complaining that they haven't been contacted even once regarding their order. </span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Please ensure the customer is contacted on priority and a delivery is arranged with the customer.</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Thank you for your help!</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Regards,</span></div>

<div dir="ltr"><span class="separator">Apoorv</span></div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2087885