Subject: Ticket Assigned - Conversation with Singing Bottle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 14:58:54 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Singing Bottle Singing Bottle                    It’s unjust and unfair           06:30 PM, 12th Feb                     Singing Bottle                    as the error is not in my part and you are not helping even the error is in your part           06:31 PM, 12th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, I would happy to assist you.           06:31 PM, 12th Feb                   Manish                   We apologise for the inconvenience caused to you.           06:32 PM, 12th Feb                   Manish                   please be informed that we would be happy to accept the return and refund in case of delivery of wrong item.           06:33 PM, 12th Feb                   Manish                   Please let us know if you want us to raise a return request for you.           06:34 PM, 12th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           06:36 PM, 12th Feb                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:39 PM, 12th Feb                     Singing Bottle                    I need the item I ordered           06:39 PM, 12th Feb                     Singing Bottle                    not a refund           06:39 PM, 12th Feb                   Manish                   Please be noted that it is not possible to arrange the delivery for this item separately           06:40 PM, 12th Feb                   Manish                   only a return and refund can be done at this moment.           06:40 PM, 12th Feb                   Manish                   we again request you to please let us know if you want us to raise a return request for you.           06:42 PM, 12th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           06:44 PM, 12th Feb                     Singing Bottle                    No response as you are not solving the complaint           06:46 PM, 12th Feb                     Singing Bottle                    you just keep telling a refund           06:46 PM, 12th Feb                     Singing Bottle                    but how about the item I need           06:47 PM, 12th Feb                   Manish                   Thank you for your patience.           06:53 PM, 12th Feb                   Manish                   please be informed that as a token of apology we will give you a voucher worth AED 40.00           06:53 PM, 12th Feb                   Manish                   and please simply return the item and you can place the new order.           06:54 PM, 12th Feb                   Manish                   please confirm your acceptance so that we can raise the issue to the concerned team to create a voucher for you.           06:54 PM, 12th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           06:57 PM, 12th Feb                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:58 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2091102