Subject: New Reply Received - Late Collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 13:18:43 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  Late Collection  Ticket comment <div>You’ve sent the same response 4 times since the 28th January and still not a single call from the courier?!
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<div>Is my return ever going to be collected?</div>
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<div>The only reply I ever get is “this has been passed onto the relevant team”. That gets me nowhere. </div>
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<div>Thanks,</div>
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<div>Faye <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 12 Feb 2021, at 17:10, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Faye,<br>
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<div>Thanks for your prompt response.</div>
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<div>We are truly sorry for the delay caused in resolving the issue. We can understand your concern and your disappointment here. This is surely not the experience we want our customers to have when they shop with us.</div>
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<div>We would like to inform you that we have escalated the issue to the relevant team resolve it on a top priority.</div>
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<div>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.</div>
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<div>Your friends,</div>
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<div dir="ltr">The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1863689