Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 08:06:51 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Hello.</div>
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It's been so many days now since the support team took my hand bag from my residence and after that I haven't received any feed back at all.</div>
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That's very unprofessional. </div>
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Thank you,<br>
Zeenat Irfan</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, January 30, 2021 3:04:39 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2005494] - Re: Your products are on the way
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<div dir="ltr">Hi Zeenat,</div>
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<div>Thank you for your patience!</div>
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<div dir="ltr">We would like to inform you that the collection of your item in the order id - 9628171485 has been done and it's reached the warehouse on 1/29/2021. Once it will go through the quality check your refund will be initiated to the My Credit section
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<div dir="ltr">It will take to 5 - 15 days to reflect it in your account, If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Here's how long it will take:</div>
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<div dir="ltr">1. 3 - 5 business days to receive your returned items.</div>
<div dir="ltr">2. 2 business days to perform a quality check and issue a refund.</div>
<div dir="ltr">3. Your bank or card issuer may take an additional 2-15 business days to process the transaction.</div>
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<div>We really appreciate understanding and cooperation. Feel free to reach us out for any further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005494