Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 14:41:11 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:11 PM, 11th Feb                   Bot                   Hi again!           06:11 PM, 11th Feb                     User                    I have a complaint           06:11 PM, 11th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           06:13 PM, 11th Feb                     User                    I have made a return request since many days           06:13 PM, 11th Feb                     User                    Coz the product which I order was not delivered but the different one           06:14 PM, 11th Feb                     User                    Instead           06:14 PM, 11th Feb                   Manish                   We apologise for the inconvenience caused to you.           06:17 PM, 11th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           06:17 PM, 11th Feb                     User                             06:18 PM, 11th Feb                     User                    The Jens which I order is not delivered           06:19 PM, 11th Feb                     User                    ?           06:19 PM, 11th Feb                     User                    I have made a return request at the same time now its more than 10 days now           06:20 PM, 11th Feb                     User                    No response           06:20 PM, 11th Feb                   Manish                   thank you for sharing the order id.           06:22 PM, 11th Feb                   Manish                   Please allow us few mins so that we can check the details for you           06:22 PM, 11th Feb                     User                    ???????           06:25 PM, 11th Feb                   Manish                   Thank you for your patience.           06:28 PM, 11th Feb                   Manish                   Please confirm your contact number: +97333216537           06:29 PM, 11th Feb                     User                    Yes           06:29 PM, 11th Feb                     User                    I have order this one           06:32 PM, 11th Feb                     User                    But this is delivered that's also in dark blue colour?           06:32 PM, 11th Feb                   Manish                   We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.  ​           06:36 PM, 11th Feb                   Manish                   We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​           06:36 PM, 11th Feb                   Manish                   Please allow us some time to work and get this issue fixed for you.           06:36 PM, 11th Feb                   Manish                   Please let us know if you have any other query.           06:36 PM, 11th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           06:40 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2087868