Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 12:00:29 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:31 PM, 11th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           03:32 PM, 11th Feb                     User                    I want to cancel the return request I made           03:33 PM, 11th Feb                     User                    i changed my mind           03:33 PM, 11th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           03:38 PM, 11th Feb                     User                    9633780858.           03:39 PM, 11th Feb                     User                    I will exchange it from a store           03:39 PM, 11th Feb                   Manish                   thank you for sharing the  order id           03:43 PM, 11th Feb                   Manish                   Please allow us few mins so that we can check the details for you           03:43 PM, 11th Feb                   Manish                   Thank you for your patience.           03:49 PM, 11th Feb                   Manish                   In the meantime, an exchange is not available at Splash. You can return online purchases through the below steps at the store:  · You can now drop off your return to any (Splash) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:50 PM, 11th Feb                   Manish                   Please let us know if you have any other query.           03:50 PM, 11th Feb                     User                    I want to cancel the return           03:50 PM, 11th Feb                   Manish                   Thank you for your patience.           03:53 PM, 11th Feb                   Manish                   please be informed that your return has been cancelled upon your request.           03:54 PM, 11th Feb                   Manish                   Please let us know if you have any other query.           03:54 PM, 11th Feb                     User                    Okay. Thank you           03:58 PM, 11th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           04:00 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2086859