Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 11:56:02 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, please could I get some help?           03:25 PM, 11th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           03:26 PM, 11th Feb                     User                    I need to cancel an order           03:26 PM, 11th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           03:27 PM, 11th Feb                     User                    Ok just one sec           03:27 PM, 11th Feb                     User                    Just one more minute. Its not working to send screenshot           03:28 PM, 11th Feb                     User                    9633426330           03:29 PM, 11th Feb                   Manish                   thank you for sharing the order id.           03:29 PM, 11th Feb                   Manish                   Please allow us few mins so that we can check the details for you           03:29 PM, 11th Feb                     User                    Sure           03:29 PM, 11th Feb                   Manish                   Thank you for your patience.           03:34 PM, 11th Feb                     User                    Thx           03:35 PM, 11th Feb                   Manish                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           03:35 PM, 11th Feb                   Manish                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.  ​           03:35 PM, 11th Feb                   Manish                   We apologize for the inconvenience caused to you. ​           03:35 PM, 11th Feb                   Manish                   Please let us know if you have any other query.           03:35 PM, 11th Feb                     User                    Will he give me any kind of cancellation receipt or something?           03:35 PM, 11th Feb                   Manish                   Please note that once you will be refuse the delivery the order will be returned to the warehouse.           03:40 PM, 11th Feb                     User                    And how long does it take for a refund?           03:40 PM, 11th Feb                   Manish                   and the refund for the same will be processed to your account within 5 - 7 working days.           03:40 PM, 11th Feb                     User                    Yes I understand that but how can I get a proof that I did not receive my order?           03:41 PM, 11th Feb                     User                    Or I mean proof of "refusing" my delivery..           03:41 PM, 11th Feb                   Manish                   Please note that you will be notified once the order will be returned to the warehouse.           03:46 PM, 11th Feb                   Manish                   on your registered email id.           03:46 PM, 11th Feb                   Manish                   for reference you can track your order status by clicking here           03:47 PM, 11th Feb                     User                    That is not working           03:47 PM, 11th Feb                   Manish                   and it will be updated accordingly.           03:47 PM, 11th Feb                     User                    I have been trying to track the order and it says reschedule request... on the 8th           03:48 PM, 11th Feb                     User                    Nobody has called or contacted me. Even after having contacted the customer service 2 on the phone and once on email           03:48 PM, 11th Feb                   Manish                   We apologise for the inconvenience caused to you.           03:51 PM, 11th Feb                   Manish                   Please note that we will forward your request  to the concerned team to cancel the delivery so that the refund can be done for your order.           03:52 PM, 11th Feb                   Manish                   Please let us know if you have any other query.           03:52 PM, 11th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           03:55 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2086833