Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 11:12:02 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:47 PM, 11th Feb                   Bot                   Hi again!           02:47 PM, 11th Feb                     User                    Connect me           02:48 PM, 11th Feb                     User                    I need to know about order refund           02:48 PM, 11th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           02:50 PM, 11th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           02:50 PM, 11th Feb                     User                    Hello           02:51 PM, 11th Feb                     User                    I made a purchase few days back           02:51 PM, 11th Feb                     User                    But the item didn'
 t delivered to me and order got cancelled           02:52 PM, 11th Feb                     User                    How will I get my refund back           02:52 PM, 11th Feb                     User                    Order no - 6269142661           02:54 PM, 11th Feb                   Manish                   We apologise for the inconvenience caused to you.           02:55 PM, 11th Feb                   Manish                   Please allow us few mins so that we can check the details for you           02:55 PM, 11th Feb                     User                    Okay           02:56 PM, 11th Feb                   Manish                   We apologise for the delayed response and the inconvenience caused to you.           03:00 PM, 11th Feb                   Manish                   We apologise for the inconvenience caused to you.           03:00 PM, 11th Feb                   Manish                   please note that we can check your order has been returned back to the warehou
 se and refund for this order has already been processed to your original payment method.           03:01 PM, 11th Feb                     User                    Will it come to my bank or credit           03:04 PM, 11th Feb                     User                    In app credit?           03:04 PM, 11th Feb                   Manish                   We apologise for the delayed response and the inconvenience caused to you.           03:10 PM, 11th Feb                   Manish                   The refund amount of SAR 124.25 has been processed from our side to your credit card under the transaction ID 169999990082632540 on 2/9/2021           03:10 PM, 11th Feb                   Manish                   it will take 7 - 14 working days to reflect in your account.           03:11 PM, 11th Feb                     User                    Okay, cool thanks           03:11 PM, 11th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping w
 ith us and have a wonderful day.           03:11 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2086571