Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 10:32:20 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:45 PM, 11th Feb                     User                    I didn't get the right delivery           01:45 PM, 11th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           01:47 PM, 11th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           01:47 PM, 11th Feb                     User                    I didn't get right order           01:49 PM, 11th Feb                     User                    They send me 2 different things which i didn't order           01:49 PM, 11th Feb                     User                             01:50 PM, 11th Feb                     User                    Even the shirt is for 4 years old and same set pajama is for 11 years old boy ..means even they didn't keep the right set           01:51 PM, 11th Feb                     User                             01:51 PM, 11th Feb                     User                             01:51 PM, 11th Feb                     User                    These items they changed           01:51 PM, 11th Feb                     User                    I ordered something different           01:52 PM, 11th Feb                     User                    ??           01:54 PM, 11th Feb                     User                             01:56 PM, 11th Feb                     User                    ??           01:57 PM, 11th Feb                     User                    I didn't get any email           01:57 PM, 11th Feb                   Manish                   Please allow us few mins so that we can check the details for you           02:00 PM, 11th Feb                   Manish                   We apologise for the inconvenience caused to you.           02:03 PM, 11th Feb                   Manish                   In the meantime, an exchange is not available at Babyshop. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Babyshop) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:04 PM, 11th Feb                     User                    Kindly return this byself           02:06 PM, 11th Feb                     User                    These items i don't need           02:06 PM, 11th Feb                     User                    I send you pictures           02:07 PM, 11th Feb                     User                    It's babyshop mistake,  they send ne wrong items. Send anyone yo pick them before this ordeer complete 14 days           02:07 PM, 11th Feb                     User                    When i can expect someone from your side to pick them??           02:09 PM, 11th Feb                     User                             02:11 PM, 11th Feb                     User                             02:11 PM, 11th Feb                     User                             02:11 PM, 11th Feb                     User                    ??           02:13 PM, 11th Feb                   Manish                   Please specify the item name so that we can raise a return request for you properly           02:14 PM, 11th Feb                     User                    One pajama set which has 4 years old shirt with 11 years old pajama.           02:15 PM, 11th Feb                     User                    Another pajama which is 5 to 6 years old           02:15 PM, 11th Feb                   Manish                   Please help us with the complete item name:           02:17 PM, 11th Feb                     User                    I don't know the names           02:19 PM, 11th Feb                     User                             02:20 PM, 11th Feb                     User                             02:20 PM, 11th Feb                     User                             02:21 PM, 11th Feb                     User                             02:21 PM, 11th Feb                     User                             02:21 PM, 11th Feb                     User                             02:21 PM, 11th Feb                     User                    Kindly check by yourself           02:21 PM, 11th Feb                     User                    I didn't order them.           02:21 PM, 11th Feb                     User                    I don't why they send wrong items           02:22 PM, 11th Feb                   Manish                   Please check if you are referring the item name: Juniors Embroidered T-shirt and Full Length Pyjama Set           02:24 PM, 11th Feb                   Manish                            02:25 PM, 11th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           02:28 PM, 11th Feb                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:32 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2086338