Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 10:22:36 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:58 PM, 11th Feb                   Bot                   Hi again!           01:58 PM, 11th Feb                     User                    i want to know when can I collect my order           01:58 PM, 11th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           02:09 PM, 11th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           02:12 PM, 11th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           02:15 PM, 11th Feb                     User                    Hello           02:15 PM, 11th Feb                     User                    yes           02:15 PM, 11th Feb                     User                    He           02:16 PM, 11th Feb                     User                    Can you see the order id ?           02:17 PM, 11th Feb                   Manish                   thank your for sharing the order id.           02:17 PM, 11th Feb                   Manish                   Please allow us few mins so that we can check the details for you           02:18 PM, 11th Feb                     User                    Ok           02:18 PM, 11th Feb                   Manish                   Thank you for your patience.           02:19 PM, 11th Feb                   Manish                   Please note that as we can check your order has been processed at the warehouse and it ready to be shipped from the warehouse to the store.           02:19 PM, 11th Feb                   Manish                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           02:20 PM, 11th Feb                   Manish                   Please let us know if you have any other query.           02:20 PM, 11th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           02:22 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2086277