Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 10:11:27 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:50 PM, 11th Feb                     User                    I have an online order one week ago, and it is not delivered yet!           01:50 PM, 11th Feb                     User                    The order no. is           01:51 PM, 11th Feb                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           01:52 PM, 11th Feb                     User                    9633505665           01:52 PM, 11th Feb                     User                    Hi  I have an online order one week ago, and it is not delivered yet           01:53 PM, 11th Feb                     User                    the order no. is           01:53 PM, 11th Feb                     User                    9633505665           01:53 PM, 11th Feb                   Manish                 
   thank you for sharing the order id.           01:58 PM, 11th Feb                   Manish                   Please allow us few mins so that we can check the details for you           01:58 PM, 11th Feb                   Manish                   please allow us one more min           02:01 PM, 11th Feb                   Manish                   Thank you for your patience.           02:08 PM, 11th Feb                   Manish                   Please note that as we can check your order has been processed at the warehouse and it ready to be shipped from the warehouse to the store.           02:08 PM, 11th Feb                   Manish                   Please note that it usually takes 2 - 3 working days for an order to get it delivered at the collection point and to be ready for the collection.           02:08 PM, 11th Feb                   Manish                   We see that your order has been delayed, and we are really sorry for the inconvenience caused to you. We know that yo
 u are waiting for your shopping to arrive soon, and We assure you that our team is working hard to get it to you as soon as possible.   Please allow us some more time, and we will get back to you as soon as your order is ready for collection at the store.           02:09 PM, 11th Feb                   Manish                   Please let us know if you have any other query.           02:09 PM, 11th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           02:11 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2086205