Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 09:30:05 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:04 PM, 11th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           01:04 PM, 11th Feb                     User                    I have ordered something gonline and I want to change the size           01:05 PM, 11th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           01:06 PM, 11th Feb                     User                    9633780858. Enjoy your purchase!           01:07 PM, 11th Feb                     User                    This number as above           01:07 PM, 11th Feb                   Manish                   thank you for sharing the order id.           01:08 PM, 11th Feb                   Manish                   Please allow us few mins so that we can check the details for you           01:08 PM, 11th Feb                     User                    I need to change both to size M           01:08 PM, 11th Feb                   Manish                   Thank you for your patience.           01:12 PM, 11th Feb                   Manish                   In the meantime, an exchange is not available at Splash. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:12 PM, 11th Feb                   Manish                   Please let us know if you have any other query.           01:13 PM, 11th Feb                     User                    So I can’t exchange ?           01:13 PM, 11th Feb                     User                    i think the shirts are available at different store. Can you reserve it for me. So that I can get it from there           01:14 PM, 11th Feb                   Manish                   Please note that as this moment we are not able to check the local store inventory at this moment.           01:15 PM, 11th Feb                   Manish                   we request you to please check it online on our website or visit your nearest store for the same.           01:16 PM, 11th Feb                   Manish                   Please let us know if you have any other query.           01:16 PM, 11th Feb                     User                    Okay           01:19 PM, 11th Feb                     User                    Then I would need to return both the items. Please tell me what’s the amount I will get refunded before you do           01:20 PM, 11th Feb                   Manish                   Please note that you can go for the return and refund for the above mentioned process.           01:25 PM, 11th Feb                   Manish                   In the meantime, an exchange is not available at Splash. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the UAE. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:25 PM, 11th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           01:29 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2085946