Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 09:21:00 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I need to cancel payment of the order           01:05 PM, 11th Feb                     User                    irder number is 6272757424           01:06 PM, 11th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           01:06 PM, 11th Feb                   Manish                   Please allow us few mins so that we can check the details for you           01:06 PM, 11th Feb                     User                    Sure           01:07 PM, 11th Feb                     User                    There’s two orders placed due to payment issue I tried payment again and now it shows I’ve two orders placed of the same items           01:09 PM, 11th Feb                   Manish                   Thank you for your patience.           01:10 PM, 11th Feb                   Manish                   please note that as we can check with respect to the order id - 6272757424 the order status us pending for the payment verification.           01:11 PM, 11th Feb                   Manish                   from the bank end.           01:11 PM, 11th Feb                     User                    Yes I want to cancel that           01:11 PM, 11th Feb                     User                    I already have the order placed that’s verified           01:11 PM, 11th Feb                   Manish                   Please note that it will be cancelled automatically by the system.           01:13 PM, 11th Feb                   Manish                   we request you to please wait for the one or two hours and you will be notified for the same.           01:14 PM, 11th Feb                   Manish                   Please let us know if you have any other query.           01:14 PM, 11th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           01:18 PM, 11th Feb                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:20 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2085878