Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 08:51:28 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Collection re-arranged under <b><span style="color:blue">Collection
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<b><span style="color:red">B1125AB </span></b>    </div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>aramex.com</span><span style="font-size:9.0pt;color:#1F497D"></span>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Fatima Mohamed <br>
<b>Sent:</b> Thursday, February 11, 2021 11:36 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; ALL BAH CRM - Cluster &lt;[email-masked]&gt;; Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: [#2062426] - Returns</div>
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<div class="MsoNormal">Adding <a id="OWAAM7BAF3ACF796C42DCB4143750EB2FD32F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abdulrahman Mohamad (SA)</span></a>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks &amp; Best Regards</span></b></div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Fatima Mohamed</span></b></div>
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</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>– Manama, Bahrain</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel +973 17330434
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 11, 2021 11:34 AM<br>
<b>To:</b> ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#2062426] - Returns</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please find the collection reference: B04D2EC and do the needful.<br>
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Problem Statement: What is the issue (Late Collection) Courier Team<br>
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Order Date: 2/3/2021<br>
Order ID: 7433093706<br>
Tracking ID: 45447443985<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 2/4/2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Manish</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 11 Feb at 12:25 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
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#2062426</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: What is the issue (Late Collection) Courier Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date: 2/3/2021</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 7433093706</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Collection</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The return request was created on 2/4/2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Manish</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 7 Feb at 5:50 PM
<span class="separator">, Zainab Mubarak &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your assistance waiting the process to complete . 
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards ,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Zainab</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sat, 6 Feb 2021, 6:57 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Hi Zainab,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We checked and see that return request is raised for the item. Our collection team will contact you within 3 - 5 working days to collect the item from you. Once we will receive the item we will process the refund for you to the same payment method.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2062426