Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 05:02:44 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Hello, </div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
This is now my 5th email without any reply. </div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
It's been more than 2 weeks now that I have not received the product and then I was told it was returned without even informing me(no notification received) </div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Please advise the status of my refund. </div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Regards </div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Fahed Aftab </div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, February 3, 2021 12:29:09 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2044530] - Click &amp; Collect
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<div dir="ltr">Hi Fahed,</div>
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<div dir="ltr">Thank you for your confirmation and we apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">As the mobile number mentioned on the order was wrong, the collection code was not sent to you. The order will be returned back to us and is In-Transit now.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Once the returned items are delivered back to us, and after the approval from the quality team, the refund will be processed. You will be notified once the refund is processed from our end.<br>
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We thank you for your understanding and cooperation.<br>
<br>
Please feel free to get in touch with us for further assistance.<br>
<br>
Your friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2044530