Subject: New Reply Received - Re:
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 20:30:19 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Re:   Ticket comment <div style="direction: ltr">It’s too much. Where is my money ???? No body help me </div>
<div style="direction: ltr">Very bad customer service </div>
<br><div dir="ltr"><div style="direction: ltr">Dr.Mohamed Wasef Negm</div></div>
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<div>On 04/02/2021, at 10:57 AM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">Hi Mohamed,<br><br>Thanks for your prompt response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Please be noted that in order to get the amount transferred from the my Credit to the Knet account first we need to cancel the My Credit amount which will take 2 - 3 working days and then it will be transferred to your account which will take 4 - 10 working days to get it processed.<br><br>We would like to inform you that we have escalated it the the concerned team to cancel the My Credit section in the order id - 8232411498 and let you know the further updates.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2050333