Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 14:31:41 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Yes i need help           06:18 PM, 08th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           06:18 PM, 08th Feb                     User                    Please i want to know how will i return my order i actually order it via online and i order as a guest i cannot see my order history           06:19 PM, 08th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           06:20 PM, 08th Feb                     User                    Where can i see the order ID           06:21 PM, 08th Feb                     User                    FP0208211000598           06:21 PM, 08th Feb                     User                    is these the order ID??           06:21 PM, 08th Feb                     User                    Order no. 6271675914           06:24 PM, 08th Feb                   Manish                   thank you for sharing the order id.           06:26 PM, 08th Feb                   Manish                   Please allow us few mins so that we can check the details for you           06:26 PM, 08th Feb                   Manish                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the KSA.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store across the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:28 PM, 08th Feb                   Manish                   Please let us know if you have any other query.           06:28 PM, 08th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           06:31 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2073215