Subject: Ticket Assigned - Conversation with Chanting Telephone
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 14:09:40 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chanting Telephone Chanting Telephone                    Should I order now?           05:33 PM, 08th Feb                     Chanting Telephone                    Or after I return the shoe?           05:33 PM, 08th Feb                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             05:37 PM, 08th Feb                     Chanting Telephone                    Dear           05:37 PM, 08th Feb                     Chanting Telephone                    I want to talk with Manish           05:38 PM, 08th Feb                     Chanting Telephone                    Can u transfer to him please           05:38 PM, 08th Feb                   Manish                   Hi, Welcome again!           05:40 PM, 08th Feb                   Manish                   please let us know how may I assist you.           05:41 PM, 08th Feb                     Chanting Telephone                    Manish           05:44 PM, 08th Feb                     Chanting Telephone                    Should I order again now ?           05:44 PM, 08th Feb                     Chanting Telephone                    Anyways they will refund me back right?           05:44 PM, 08th Feb                   Manish                   Yes, sure you will be refunded.           05:44 PM, 08th Feb                   Manish                   and you can place the new order.           05:45 PM, 08th Feb                     Chanting Telephone                    Ok but I need to give the delivery fee again right           05:46 PM, 08th Feb                   Manish                   Please be informed that delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.  There will be an additional service charge of AED 10 on all Cash on Delivery orders.           05:48 PM, 08th Feb                     Chanting Telephone                    Ok Manish           05:49 PM, 08th Feb                     Chanting Telephone                    Just give me few           05:49 PM, 08th Feb                     Chanting Telephone                    Manish           05:54 PM, 08th Feb                     Chanting Telephone                    The thing is if I order 37 it will be so tight           05:55 PM, 08th Feb                     Chanting Telephone                    38 also big I can't walk           05:55 PM, 08th Feb                     Chanting Telephone                    I'm just confused now           05:55 PM, 08th Feb                   Manish                   We apologise for the inconvenience caused to you.           05:56 PM, 08th Feb                     Chanting Telephone                    It's not your mistake           05:57 PM, 08th Feb                     Chanting Telephone                    It's ok           05:57 PM, 08th Feb                     Chanting Telephone                    Cuz if I order 37 it will be so small and tight           05:57 PM, 08th Feb                     Chanting Telephone                    I just checking the shoe gel pads           05:57 PM, 08th Feb                     Chanting Telephone                    You can cancel the return process           05:58 PM, 08th Feb                     Chanting Telephone                    i will try again if it's not fit with me I will try to go out and change at the outside           05:58 PM, 08th Feb                     Chanting Telephone                    Can I change at the Mall of the Emirates?           05:58 PM, 08th Feb                     Chanting Telephone                    Or Dubai Mall?           05:58 PM, 08th Feb                   Manish                   As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.  ​For online, we would recommend that you first return these shoes and then order a new one with the desired size.           06:01 PM, 08th Feb                   Manish                   please be informed that we will cancel the return request as you requested.           06:02 PM, 08th Feb                   Manish                   Please let us know if you have any other query.           06:02 PM, 08th Feb                     Chanting Telephone                    Ok Manish           06:02 PM, 08th Feb                     Chanting Telephone                    Just do the only one favour           06:02 PM, 08th Feb                     Chanting Telephone                    Can u check which shoemart store has this shoe           06:02 PM, 08th Feb                     Chanting Telephone                    I will try to go Friday           06:02 PM, 08th Feb                   Manish                   please note that we are not able to check the local store inventory.           06:06 PM, 08th Feb                   Manish                   we request you to please visit the store and they will assist you to get it exchanged.           06:07 PM, 08th Feb                     Chanting Telephone                    I might go to Mall of the Emirates           06:07 PM, 08th Feb                     Chanting Telephone                    If they don't have stock I need to go Dubai Mall again. Im not free all the time           06:08 PM, 08th Feb                     Chanting Telephone                    If it's not ok I will talk to u again Manish           06:08 PM, 08th Feb                     Chanting Telephone                    Thanks for your help           06:08 PM, 08th Feb                   Manish                   Yes you can visit any nearest Shoemart store.           06:09 PM, 08th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           06:09 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2073101