Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 09:03:57 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:40 PM, 08th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           12:41 PM, 08th Feb                     User                    I want to know about my wallet balance           12:41 PM, 08th Feb                     User                    I had 1 return of 50dhs           12:41 PM, 08th Feb                     User                    ??           12:42 PM, 08th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           12:43 PM, 08th Feb                     User                    U can track by my mobile           12:45 PM, 08th Feb                     User                    0507615543           12:45 PM, 08th Feb                     User                    Order no too big           12:46 PM, 08th Feb                   Manish                   Please allow us few mins so that we can check the details for you           12:47 PM, 08th Feb                     User                    9633189713           12:48 PM, 08th Feb                     User                    My order no           12:48 PM, 08th Feb                     User                    4th Feb transaction           12:49 PM, 08th Feb                     User                    ???????           12:49 PM, 08th Feb                     User                    Pls but the amount in my wallet for another purchase. It was cash on delivery           12:51 PM, 08th Feb                   Manish                   thank you for sharing the order id.           12:55 PM, 08th Feb                   Manish                   Please allow us few mins so that we can check the details for you           12:55 PM, 08th Feb                   Manish                   Thank you for your patience.           12:58 PM, 08th Feb                   Manish                   We would like to inform you that the collection of your item has been done and it's in transit to the warehouse. Once it will reach to the warehouse after the quality check your refund will be initiated to the My Credit section in your account.           12:59 PM, 08th Feb                   Manish                   Here's how long it will take:  1. 3 - 5 business days to receive your returned items.  2. 2 business days to perform a quality check and issue a refund.  3. Your bank or card issuer may take an additional 2-15 business days to process the transaction.            12:59 PM, 08th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           01:03 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2071386