Subject: Ticket Assigned - Conversation with Ticking Apple
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 08:25:43 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ticking  Apple Ticking  Apple                    Hello           11:51 AM, 08th Feb                   Bot                   أهلا مرة أخرى!           11:51 AM, 08th Feb                     Ticking  Apple                    I will reorder that item. Is delivery free of charge?           11:52 AM, 08th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           11:52 AM, 08th Feb                     Ticking  Apple                    I got one item cancelled. Not my fault           11:55 AM, 08th Feb                     Ticking  Apple                    From centerpoint side. It was cancelled           11:55 AM, 08th Feb                     Ticking  Apple                    I wanted the replacement of the same type which is still available in the system. Same cost of what was cancelled. I wanted to add it to my order. My items not yet delivered           11:56 AM, 08th Feb                     Ticking  Apple                    Any rectification from your side? I will be paying 2kd delivery without the item that I needed...           11:57 AM, 08th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           11:59 AM, 08th Feb                     Ticking  Apple                    8233820353           12:00 PM, 08th Feb                   Manish                   thank you for sharing the order id.           12:05 PM, 08th Feb                   Manish                   Please allow us few mins so that we can check the details for you           12:05 PM, 08th Feb                     Ticking  Apple                    Ok           12:09 PM, 08th Feb                   Manish                   Thank you for your patience.           12:13 PM, 08th Feb                   Manish                   The Item (162155684 - - 3-Piece Printed Cosmetic Bag Set) in your order went out of stock, so we've partially shipped your order and the invoice will be adjusted accordingly.           12:14 PM, 08th Feb                   Manish                   We always do a quality check on our product to check if the product is in perfect condition to provide it to the customer. This particular product is not in saleable condition and that is why it got cancelled from your order.           12:15 PM, 08th Feb                   Manish                   Please let us know if you have any other query.           12:15 PM, 08th Feb                     Ticking  Apple                    My question is, can I add another item of the same type as a replacement           12:16 PM, 08th Feb                   Manish                   Please note that it is not possible to add any item as your order has already shipped from the warehouse.           12:20 PM, 08th Feb                   Manish                   and the shipment is with the courier team.           12:20 PM, 08th Feb                   Manish                   you can track your order by clicking here           12:21 PM, 08th Feb                   Manish                   is there any thing else we can assist you with?           12:21 PM, 08th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           12:23 PM, 08th Feb                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:25 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2071174