Subject: New Reply Received - Landmark Group
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 07:42:14 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Landmark Group  Ticket comment <div dir="auto">Thank you for your response.<div dir="auto"><br></div>
<div dir="auto">I have still not received the refund of aed 25 for the faulty product which was delivered as a tester.</div>
<div dir="auto"><br></div>
<div dir="auto">I have also not received the 201 shukran points from the previous purchases as described in your email.</div>
<div dir="auto"><br></div>
<div dir="auto">Can you please check on it and give me an update.</div>
<div dir="auto"><br></div>
<div dir="auto">Thankyou</div>
<div dir="auto">Dr Mariam</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 1 Feb 2021, 13:43 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Dr Mariam,</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt" dir="ltr">Thank
you for your prompt response and for sharing the images.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">We
apologise for the inconvenience caused.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt" dir="ltr">The
refund amount of AED 25.00 against the item (Makeup Revolution The Liner Revolution Eyeliner - 1 ml) for order ID 9628560348 has been processed from our
side to your credit card under the transaction ID 169999990071170498 on 2/1/20201 and it will reflect in your account within 7 - 14 working days.</div>
<div dir="ltr" style="margin:0in 0in 0.0001pt">​<br>
</div>
<div style="margin:0in 0in 0.0001pt" dir="ltr"> We see that you are contacting regarding the Shukran points that you have gained from your last purchases from our website. Please be informed that as we can check the ​shukran points 201 is pending to be posted in your account.<br><br>We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.<br><br>Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.</div>
<div style="margin:0in 0in 0.0001pt" dir="ltr"> </div>
<div style="margin:0in 0in 0.0001pt">Feel
free to get in touch with us for further assistance.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt"><div dir="ltr">Your friends,</div></div>
<div dir="ltr">The Support Team</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2035500