Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 07:41:54 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HI           11:23 AM, 08th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           11:25 AM, 08th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           11:28 AM, 08th Feb                     User                    YES           11:28 AM, 08th Feb                     User                    PLEASE CHECK THE STATUS           11:29 AM, 08th Feb                     User                    Courier Tracking #  FP020221000575           11:29 AM, 08th Feb                     User                    Order #9632574789           11:29 AM, 08th Feb                   Manish                   thank you for sharing the order number.           11:30 AM, 08th Feb                   Manish                   Please allow us few mins so that we can check the details for you           11:30 AM, 08th Feb                     User                    OK           11:30 AM, 08th Feb                   Manish                   Thank you for your patience.           11:33 AM, 08th Feb                   Manish                   please confirm your contact number: +971508747213           11:33 AM, 08th Feb                     User                    YES           11:34 AM, 08th Feb                     User                    CORRECT           11:34 AM, 08th Feb                   Manish                   thank you for your confirmation.           11:36 AM, 08th Feb                   Manish                   We can see that the delivery of this order has taken longer than our normal delivery time, and We are really very sorry for this delay. We know that you’ve been waiting for it. It should be with you soon.           11:36 AM, 08th Feb                   Manish                   Please note that we will forward your request  to the concerned team to prioritise the delivery and will get back to you as soon as possible.           11:36 AM, 08th Feb                   Manish                   Please let us know if you have any other query.           11:36 AM, 08th Feb                     User                    OK .But daily i get same reply from your side           11:37 AM, 08th Feb                     User                    i don't know are taking action or not           11:37 AM, 08th Feb                     User                    almost 8 days gone but still i am not getting my delivery confirmation from your side .then what is the use for customer care?           11:39 AM, 08th Feb                   Manish                   We apologise for the inconvenience caused to you.           11:40 AM, 08th Feb                     User                    ok thanks for your support.           11:40 AM, 08th Feb                     User                    good day to you           11:41 AM, 08th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           11:41 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2070967