Subject: Ticket Assigned - Conversation with Ringing Wayfarer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 15:30:58 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ringing Wayfarer Ringing Wayfarer                    hi           07:02 PM, 07th Feb                     Ringing Wayfarer                    i want to know about the return procedure           07:03 PM, 07th Feb                     Ringing Wayfarer                    i received different product from the one i ordered           07:03 PM, 07th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           07:03 PM, 07th Feb                   Manish                   We request you to please specify the item name about your inquiry. We also request you to help us with some images of the item you have received so that we can assist you better.           07:04 PM, 07th Feb                     Ringing Wayfarer                    will do that           07:04 PM, 07th Feb                     Ringing Wayfarer                    but need to about return policy           07:04 PM, 07th Feb                     Ringing Wayfarer                    they will come and collect or we need to go directly to the store           07:05 PM, 07th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           07:07 PM, 07th Feb                     Ringing Wayfarer                    my order number is 4533516246           07:08 PM, 07th Feb                   Manish                   thank you for sharing the order details.           07:13 PM, 07th Feb                   Manish                   Please allow us few mins so that we can check the details for you           07:13 PM, 07th Feb                   Manish                   Thank you for your patience.           07:15 PM, 07th Feb                   Manish                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Babyshop) store across the Qatar.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store across the Qatar.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:15 PM, 07th Feb                   Manish                   Please let us know if you have any other query.           07:15 PM, 07th Feb                     Ringing Wayfarer                    if u arrange for a return how long it will take for them to collect the product           07:18 PM, 07th Feb                   Manish                   please note that it usually takes 3 - 5 working days to get the item collected.           07:25 PM, 07th Feb                   Manish                   Please let us know if you have any other query.           07:25 PM, 07th Feb                     Ringing Wayfarer                    ok nothing else           07:26 PM, 07th Feb                     Ringing Wayfarer                    i will get back to u           07:26 PM, 07th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           07:30 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2068818