Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 15:29:53 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           07:07 PM, 07th Feb                     User                    Order #9632316218           07:09 PM, 07th Feb                     User                    i made this order on 31 jan           07:09 PM, 07th Feb                     User                    its been 1 week and no update still           07:09 PM, 07th Feb                     User                    why so late           07:09 PM, 07th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           07:11 PM, 07th Feb                     User                    hi  Order #9632316218  i made this order on 31 jan  its been 1 week and no update still  why so late           07:12 PM, 07th Feb                   Manish                   Please allow us few mins so that we can check the details for you           07:13 PM, 07th Feb                     User                    ok           07:14 PM, 07th Feb                     User                    ?           07:18 PM, 07th Feb                   Manish                   Thank you for your patience.           07:23 PM, 07th Feb                   Manish                   Please note that it usually takes 2 - 3 working days for an order to get it delivered at the collection point and to be ready for the collection.           07:24 PM, 07th Feb                   Manish                   We see that your order has been delayed, and we are really sorry for the inconvenience caused to you. We know that you are waiting for your shopping to arrive soon, and We assure you that our team is working hard to get it to you as soon as possible.           07:24 PM, 07th Feb                   Manish                   Please allow us some more time, and we will get back to you as soon as your order is ready for collection at the store.           07:24 PM, 07th Feb                   Manish                   Please let us know if you have any other query.           07:24 PM, 07th Feb                     User                    I was shocked that splash is taking so much time           07:25 PM, 07th Feb                     User                    i have been ordering from Max and it arrives max in 2 days           07:25 PM, 07th Feb                     User                    but this is taking so long           07:25 PM, 07th Feb                     User                    when will i be expecting the package           07:26 PM, 07th Feb                   Manish                   We apologise for the inconvenience caused to you.           07:29 PM, 07th Feb                   Manish                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:29 PM, 07th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           07:29 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2068812