Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 13:24:44 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello, pkease check my order# 9672336693, i ordered online Babylon baby poty with lid, i received without lid           04:35 PM, 07th Feb                     User                             04:36 PM, 07th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           04:37 PM, 07th Feb                     User                    hello, pkease check my order# 9672336693           04:40 PM, 07th Feb                   Manish                   thank you for sharing the order id.           04:40 PM, 07th Feb                   Manish                   Please allow us few mins so that we can check the details for you           04:40 PM, 07th Feb                     User                    i ordered online Babylon baby poty with lid           04:40 PM, 07th Feb                     User                    i received without lid           04:41 PM, 07th Feb                     User                    sorry order # 9633726693           04:42 PM, 07th Feb                   Manish                   thank you for correcting the order id.           04:46 PM, 07th Feb                   Manish                   please allow us one more min.           04:46 PM, 07th Feb                   Manish                   Thank you for your patience.           04:49 PM, 07th Feb                   Manish                   We apologise for the delayed response and the inconvenience caused to you.           04:50 PM, 07th Feb                     User                    what will i expect?           04:50 PM, 07th Feb                     User                    shall i get the lid?           04:50 PM, 07th Feb                   Manish                   Kindly be infromed that it usually takes 2 - 3 working days for an order to get it delivered.           04:51 PM, 07th Feb                     User                    i received this order           04:52 PM, 07th Feb                     User                    only the potty has no lid, it is missing           04:53 PM, 07th Feb                   Manish                   We apologise for the inconvenience caused to you.           04:53 PM, 07th Feb                     User                    are you going to send me the lid?           04:54 PM, 07th Feb                   Manish                   We request you to help us with some images of the item you have received so that we can assist you better.           04:54 PM, 07th Feb                     User                    that i received, no lid           04:55 PM, 07th Feb                     User                             04:55 PM, 07th Feb                     User                    that i ordered           04:55 PM, 07th Feb                     User                    will i get the l8d or i will return the item?           04:58 PM, 07th Feb                   Manish                   Please share the images of the item you had received so that we can raise the issue properly.           04:59 PM, 07th Feb                     User                    #lid           04:59 PM, 07th Feb                     User                    you want me to take photo of all?           04:59 PM, 07th Feb                   Manish                   Yes please take the image of the item and share with us.           05:03 PM, 07th Feb                     User                             05:03 PM, 07th Feb                     User                             05:04 PM, 07th Feb                     User                             05:05 PM, 07th Feb                     User                             05:05 PM, 07th Feb                     User                             05:05 PM, 07th Feb                   Manish                   thank you for sharing the images.           05:06 PM, 07th Feb                   Manish                   we apologise that you had received incomplete item.           05:07 PM, 07th Feb                     User                    are you going to send me the lid?           05:09 PM, 07th Feb                   Manish                   Please note that is is not possible to arrange the deliver for the missing part separately.           05:09 PM, 07th Feb                   Manish                   however we will be happy to accept the return and refund.           05:10 PM, 07th Feb                     User                    so tell me what is needed to do           05:10 PM, 07th Feb                     User                    so how will i return?           05:10 PM, 07th Feb                     User                    can i go to any shop of yours and replace from there?           05:12 PM, 07th Feb                     User                    i need that item but i want it with lid           05:13 PM, 07th Feb                   Manish                   You can return online purchases through the below three channels:  - You can let us know if you want us to arrange the return for you.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Babyshop) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:14 PM, 07th Feb                   Manish                   Please let us know if you have any other query.           05:16 PM, 07th Feb                     User                    you caused me headache           05:16 PM, 07th Feb                   Manish                   We sincerely apologise for the inconvenience caused to you.           05:20 PM, 07th Feb                   Manish                   we can understand your disappoint here.           05:20 PM, 07th Feb                   Manish                   we will raise a return request for the item you had received as incomplete.           05:21 PM, 07th Feb                   Manish                   please allow us 24 hrs and we will get back to you.           05:21 PM, 07th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           05:24 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2068135