Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 12:41:53 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:05 PM, 07th Feb                   Bot                   Hi again!           04:05 PM, 07th Feb                     User                    Am trying to redeem my shukran points           04:06 PM, 07th Feb                     User                    But the option is not showing on the payment section           04:06 PM, 07th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           04:10 PM, 07th Feb                     User                    Hi Manish           04:10 PM, 07th Feb                   Manish                   Kindly share your registered email ID for further assistance.           04:10 PM, 07th Feb                     User                    [email-masked]           04:11 PM, 07th Feb                   Manish                   thank you for sharing the order id.           04:12 PM, 07th Feb                   Manish                   ***email id           04:13 PM, 07th Feb                   Manish                   Please allow us few mins so that we can check the details for you           04:13 PM, 07th Feb                     User                    Ok           04:13 PM, 07th Feb                   Manish                   Thank you for your patience.           04:15 PM, 07th Feb                   Manish                   please note that we are not able to locate any order with the email id.           04:15 PM, 07th Feb                     User                    Actually am trying to place the order           04:16 PM, 07th Feb                     User                    But I cant redeem my shukran points           04:16 PM, 07th Feb                     User                    Thats the issue           04:16 PM, 07th Feb                     User                    There is no option showing in the app to redeem the shukran points           04:17 PM, 07th Feb                   Manish                   please share some order you had placed the order with email id.           04:22 PM, 07th Feb                     User                    9630443069           04:23 PM, 07th Feb                     User                    9630169959           04:24 PM, 07th Feb                   Manish                   thank you for sharing the order id.           04:27 PM, 07th Feb                   Manish                   Please allow us few mins so that we can check the details for you           04:27 PM, 07th Feb                     User                    Ok           04:28 PM, 07th Feb                   Manish                   Thank you for your patience.           04:31 PM, 07th Feb                   Manish                   please allow us one more min.           04:34 PM, 07th Feb                     User                    Ok           04:35 PM, 07th Feb                   Manish                   To pay with your Shukrans, your CentrepointStores.com and Shukran accounts must be linked.  Here's how to link them together:  You’ll first need to create a CentrepointStores.com account.  If you already have a CentrepointStores.com account, link your Shukran membership to it by clicking on the Shukran tab in the My Account section.  And here's how you can pay with your Shukrans:  Sign in to your account on CentrepointStores.com. The 'Pay with Shukrans' slider on the Payment page will help you decide how many points you can spend and calculate your discount. Use the slider to get your desired savings. That's it!           04:37 PM, 07th Feb                   Manish                   Please let us know if you have any other query.           04:38 PM, 07th Feb                     User                    Ok           04:38 PM, 07th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           04:41 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2067908