Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 11:49:29 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:33 PM, 07th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           03:34 PM, 07th Feb                     User                    I want to know when is my ahipement will be ready to collect?           03:34 PM, 07th Feb                     User                    Shipment           03:34 PM, 07th Feb                     User                             03:34 PM, 07th Feb                     User                    This is the order number           03:34 PM, 07th Feb                   Manish                   thank you for sharing the order id.           03:35 PM, 07th Feb                   Manish                   Please allow us few mins so that we can check the details for you           03:35 PM, 07th Feb                     User                    Ok           03:36 PM, 07th Feb                   Manish                   Thank you for your patience.           03:39 PM, 07th Feb                   Manish                   Please note that as we can check your order has been processed at the warehouse and it ready to be shipped from the warehouse to the store.           03:39 PM, 07th Feb                   Manish                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:39 PM, 07th Feb                   Manish                   Please let us know if you have any other query.           03:39 PM, 07th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           03:41 PM, 07th Feb                     User                    Hi           03:43 PM, 07th Feb                     User                    Its already 2 days and still nothing           03:44 PM, 07th Feb                   Manish                   We apologise for the inconvenience caused to you.           03:47 PM, 07th Feb                   Manish                   please note that your order will be prioritise and You’ll receive an SMS and an email when your order is ready for collection.           03:47 PM, 07th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           03:49 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2067621