Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 16:27:18 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello. I received a delivery today and it says I will earn 123 shukrans once delivered. My account still shows 0 shukrans. Why?           08:14 PM, 06th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           08:17 PM, 06th Feb                     User                    Hello. I placed an order yesterday that says, I will earn 123 shukrans from. The order is delivered today and still shukran account shows 0 points. Why?           08:18 PM, 06th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           08:18 PM, 06th Feb                     User                    Thank you for your assistance           08:18 PM, 06th Feb                     User                    Yes sure           08:18 PM, 06th Feb                     User                             08:20 PM, 06th Feb                     User                    Just sent the order ID. You can see it on top left           08:21 PM, 06th Feb                   Manish                   thank you for sharing the order id.           08:21 PM, 06th Feb                   Manish                   Please allow us few mins so that we can check the details for you           08:21 PM, 06th Feb                     User                    Alright. Take your time           08:21 PM, 06th Feb                   Manish                   Thank you for your patience.           08:22 PM, 06th Feb                   Manish                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           08:22 PM, 06th Feb                   Manish                   Please let us know if you have any other query.           08:22 PM, 06th Feb                     User                    Oh okay. So the same thing happens for previous orders. Because I had an order couple of days ago and same thing. Points didn’t appear           08:23 PM, 06th Feb                     User                    so, i should expect to see the points after 14 days, right?           08:24 PM, 06th Feb                   Manish                   Yes, We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.  Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           08:25 PM, 06th Feb                   Manish                   is there any thing else we can assist you?           08:25 PM, 06th Feb                     User                    Thank you so much for your help.           08:25 PM, 06th Feb                     User                    No, thank you.           08:26 PM, 06th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           08:27 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2064567