Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 16:16:08 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:54 PM, 06th Feb                   Bot                   Hi again!           07:54 PM, 06th Feb                     User                    track           07:54 PM, 06th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           07:55 PM, 06th Feb                     User                    Hello can you see where's my shipment           07:55 PM, 06th Feb                     User                    i can't track it           07:55 PM, 06th Feb                     User                    link not opening           07:56 PM, 06th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           07:58 PM, 06th Feb                     User                    Ok           07:59 PM, 
 06th Feb                     User                    9632907878           08:00 PM, 06th Feb                   Manish                   thank you for sharing the order id.           08:03 PM, 06th Feb                   Manish                   Please allow us few mins so that we can check the details for you           08:03 PM, 06th Feb                   Manish                   Thank you for your patience.           08:07 PM, 06th Feb                   Manish                   please allow us one more min.           08:07 PM, 06th Feb                   Manish                   Please note that as we can check your order has been processed at the warehouse and it ready to be shipped from the warehouse to the store.           08:10 PM, 06th Feb                     User                    Then           08:10 PM, 06th Feb                     User                    when it will be shipped           08:10 PM, 06th Feb                   Manish                   Please note that it usual
 ly takes 2 - 3 working days for an order to get it delivered at the collection point and to be ready for the collection.  We see that your order has been delayed, and we are really sorry for the inconvenience caused to you. We know that you are waiting for your shopping to arrive soon, and We assure you that our team is working hard to get it to you as soon as possible.   Please allow us some more time, and we will get back to you as soon as your order is ready for collection at the store.           08:10 PM, 06th Feb                   Manish                   Please let us know if you have any other query.           08:11 PM, 06th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           08:13 PM, 06th Feb                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:15 PM, 06t
 h Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2064510