Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 16:13:08 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           07:55 PM, 06th Feb                   Bot                   Hi again!           07:55 PM, 06th Feb                     User                    I have returned an item but cnt see any refund in my credit           07:55 PM, 06th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           07:56 PM, 06th Feb                     User                    I have returned an item order no 9632116821           07:56 PM, 06th Feb                     User                    I have not received any confirmation or refund           07:57 PM, 06th Feb                   Manish                   thank you for sharing the order id.           08:00 PM, 06th Feb                   Manish                   Please allow us few mins so that we can check the details for you           08:00 PM, 06th Feb                     User                    ok           08:01 PM, 06th Feb                   Manish                   Thank you for your patience.           08:04 PM, 06th Feb                   Manish                   We would like to inform you that the collection of your item has been done and it's reached warehouse. Once it will go through the quality check your refund will be to the My Credit section.           08:08 PM, 06th Feb                   Manish                   Here's how long it will take:  1. 3 - 5 business days to receive your returned items.  2. 2 business days to perform a quality check and issue a refund.  3. Your bank or card issuer may take an additional 2-15 business days to process the transaction.            08:08 PM, 06th Feb                   Manish                   Please let us know if you have any other query.           08:08 PM, 06th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           08:11 PM, 06th Feb                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:12 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2064498