Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 14:41:27 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           06:13 PM, 06th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           06:14 PM, 06th Feb                     User                    I have booked two blazer           06:15 PM, 06th Feb                     User                    Blazers           06:15 PM, 06th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           06:16 PM, 06th Feb                     User                    Order 9633105519           06:17 PM, 06th Feb                     User                    Anyone there           06:19 PM, 06th Feb                     User                    This is the order number           06:20 PM, 06th Feb                   Manish                   thank you for sharing the order id.           06:22 PM, 06th Feb                   Manish                   Please allow us few mins so that we can check the details for you           06:22 PM, 06th Feb                   Manish                   We would like to inform you that the collection of your item has been done and it's reached warehouse. Once it will go through the quality check the refund voucher will be issued.           06:25 PM, 06th Feb                   Manish                   Here's how long it will take:  1. 3 - 5 business days to receive your returned items.  2. 2 business days to perform a quality check and issue a refund.  3. Your bank or card issuer may take an additional 2-15 business days to process the transaction.            06:26 PM, 06th Feb                   Manish                   Please let us know if you have any other query.           06:26 PM, 06th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           06:29 PM, 06th Feb                     User                    Just now I have placed return request           06:30 PM, 06th Feb                     User                    I have already received the profuct           06:30 PM, 06th Feb                   Manish                   We apologise for the inconvenience caused to you.           06:32 PM, 06th Feb                   Manish                   please disregard the message.           06:32 PM, 06th Feb                     User                    Ok           06:33 PM, 06th Feb                     User                    I have already received the order           06:33 PM, 06th Feb                     User                    And I want the another size           06:33 PM, 06th Feb                     User                    I have booked 44 size black blazer           06:33 PM, 06th Feb                     User                    Pls get me replaced 42 size           06:33 PM, 06th Feb                     User                    But when I checked to replacement option it was not showing           06:34 PM, 06th Feb                   Manish                   Please not the in the meantime, exchange is not available at Splash.           06:34 PM, 06th Feb                   Manish                   however a return and refund can be done.           06:35 PM, 06th Feb                   Manish                   as we can check you had already raised a return request and our courier team will contact you soon to arrange the collection for the same.           06:36 PM, 06th Feb                   Manish                   you can track your return at https://www.aramex.com/us/en/track/shipments using the tracking id - 46051830123           06:37 PM, 06th Feb                   Manish                   Please let us know if you have any other query.           06:37 PM, 06th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           06:39 PM, 06th Feb                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:41 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2064100