Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 14:34:07 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:09 PM, 06th Feb                   Bot                   Hi again!           06:09 PM, 06th Feb                     User                    On Thursday the delivery man came for my return items, but the refund doesn't show on my credit           06:10 PM, 06th Feb                     User                    When you go to my credit there is nothing there           06:11 PM, 06th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           06:11 PM, 06th Feb                     User                    I bought something's and needed to return some           06:12 PM, 06th Feb                     User                    So on Thursday evening, the delivery man came for the the return items but the refund amount doesn't show on my credit           0
 6:13 PM, 06th Feb                     User                    When I go to my credit there is no money there           06:13 PM, 06th Feb                   Manish                   Kindly share us with the order id so that we can check the details for you           06:16 PM, 06th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           06:18 PM, 06th Feb                     User                    Yes           06:18 PM, 06th Feb                     User                    4532262280           06:19 PM, 06th Feb                     User                    4532162280           06:19 PM, 06th Feb                   Manish                   thank you for sharing the order id.           06:20 PM, 06th Feb                   Manish                   Please allow us few mins so that we can check the details for you           06:20 PM, 06th Feb                     User                    Ok           06:20 PM, 06th Feb         
             User                    But I will send the second order number to you soon           06:20 PM, 06th Feb                     User                    4531710123           06:22 PM, 06th Feb                   Manish                   Thank you for your patience.           06:23 PM, 06th Feb                   Manish                   please note that as we can check there are 3 return requests in the order id - 4532162280           06:23 PM, 06th Feb                   Manish                   the item for the one return has been collected.           06:24 PM, 06th Feb                   Manish                   for the remaining return we will escalated to expedite the collection process.           06:24 PM, 06th Feb                     User                    All items have been collected on Thursday           06:25 PM, 06th Feb                   Manish                   thank you for your confirmation.           06:28 PM, 06th Feb                   Manish                  
  please note that will going to check it with the concerned team and will let you know the update on your registered email as soon as possible.           06:29 PM, 06th Feb                   Manish                   Please let us know if you have any other query.           06:29 PM, 06th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           06:32 PM, 06th Feb                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:33 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2064063