Subject: Ticket Assigned - Conversation with Running Tree
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 13:38:10 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Running Tree Running Tree                             05:17 PM, 06th Feb                     Running Tree                    See the order number           05:17 PM, 06th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           05:18 PM, 06th Feb                     Running Tree                    Didn’t get the refund form bank and you           05:18 PM, 06th Feb                     Running Tree                    it’s more then7 days           05:18 PM, 06th Feb                     Running Tree                             05:19 PM, 06th Feb                     Running Tree                    See there are 3 orders           05:19 PM, 06th Feb                   Manish                   thank you for sharing the order id.           05:19 PM, 06th Feb                   Manish                   Please allow us few mins so that we can check the details for you           05:19 PM, 06th Feb                     Running Tree                    I talked to you people that time then u said wait for 2-3 days otherwise get back to us so pls generate refund for 3 transactions           05:20 PM, 06th Feb                   Manish                   Please be informed that as we can check there are 4 orders in your account with order ids 6267749249, 6267749483, 6267749638 and 6267771870           05:22 PM, 06th Feb                   Manish                   Please note that order with the order ids 6267749249, 6267749483 and 6267749638 has not been placed successfully.           05:23 PM, 06th Feb                     Running Tree                    Yes for these 3 I asked for money           05:23 PM, 06th Feb                   Manish                   however the order id - 6267771870 has been placed successfully.           05:23 PM, 06th Feb                     Running Tree                    as I talked with u people on the same day and u said that if the bank will not return the amount then centrepoint will refund this           05:24 PM, 06th Feb                     Running Tree                    So pls help as so many days are gone           05:24 PM, 06th Feb                   Manish                   Please confirm how many times the amount has been deducted from your account.           05:25 PM, 06th Feb                     Running Tree                    3 times           05:25 PM, 06th Feb                     Running Tree                    4th time it got deducted and the order was successful           05:25 PM, 06th Feb                     Running Tree                    so need refund amount for 3 orders sir           05:26 PM, 06th Feb                   Manish                   Please note that the transaction for the order is 6267749249, 6267749483 and 6267749638 have neither been authorized and nor been captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           05:26 PM, 06th Feb                     Running Tree                    We called them sir           05:26 PM, 06th Feb                     Running Tree                    they said u will help in this case           05:27 PM, 06th Feb                     Running Tree                    as transaction was successful from thrthe side           05:27 PM, 06th Feb                   Manish                   Please note that the amount has been blocked from your bank end only as we have received the payment only one time and one order has been placed successfully.           05:27 PM, 06th Feb                     Running Tree                    This is not the big amount but yes it’s about the 3 failed transaction for which we paid           05:27 PM, 06th Feb                     Running Tree                    sir we called bank too , u can confirm from them why they debited the amount by landmark group           05:28 PM, 06th Feb                   Manish                   We request you top please wait for 7 - 14 working days and if the amount not gets reversed in this period then we request you to please come back to us with your bank statement.           05:29 PM, 06th Feb                     Running Tree                    Sure , will text u after 14 days           05:29 PM, 06th Feb                   Manish                   thank you for your cooperation.           05:30 PM, 06th Feb                     Running Tree                    Rest I requested to return two items           05:30 PM, 06th Feb                     Running Tree                    the person has not come yet to pick them           05:30 PM, 06th Feb                   Manish                   Please share your order id for the return collection.           05:31 PM, 06th Feb                     Running Tree                    6267713035           05:33 PM, 06th Feb                     Running Tree                    With same order I’d - two items           05:33 PM, 06th Feb                   Manish                   thank you for sharing the order id.           05:34 PM, 06th Feb                   Manish                   Please allow us few mins so that we can check the details for you           05:34 PM, 06th Feb                   Manish                   We are truly sorry to hear that our courier team failed to pickup the items from you.           05:36 PM, 06th Feb                   Manish                   We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.  ​           05:36 PM, 06th Feb                   Manish                   Please let us know if you have any other query.           05:36 PM, 06th Feb                     Running Tree                    Thanks a lot for help           05:36 PM, 06th Feb                     Running Tree                    will get back once I will complete the failed transaction with 14 days           05:37 PM, 06th Feb                   Manish                   You are most welcome!           05:37 PM, 06th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           05:37 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2063772