Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 12:49:34 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Any one here to help?           04:35 PM, 06th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           04:37 PM, 06th Feb                     User                    9633063143           04:37 PM, 06th Feb                     User                    Can u plz cancel this order?           04:38 PM, 06th Feb                   Manish                   Please allow us few mins so that we can check the details for you           04:39 PM, 06th Feb                     User                    And credit it to my credit card           04:39 PM, 06th Feb                   Manish                   Thank you for your patience.           04:43 PM, 06th Feb                   Manish                   We see that you want us to cancel your order with order number: 9633063143. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  ​ Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           04:43 PM, 06th Feb                   Manish                   Please let us know if you have any other query.           04:43 PM, 06th Feb                     User                    but it is a click and collect order           04:44 PM, 06th Feb                     User                    ?           04:45 PM, 06th Feb                   Manish                   We apologise for the typo error.           04:45 PM, 06th Feb                     User                    ok. What is the solution now?           04:46 PM, 06th Feb                   Manish                   please note that once the order will be ready for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           04:46 PM, 06th Feb                   Manish                   Please let us know if you have any other query.           04:47 PM, 06th Feb                     User                    that’s it. Thank u           04:47 PM, 06th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           04:49 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2063520