Subject: Ticket Assigned - Conversation with Dancing Bus
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 12:45:01 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dancing  Bus Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           04:27 PM, 06th Feb                     Dancing  Bus                    8229965069           04:27 PM, 06th Feb                     Dancing  Bus                    That's the order no.           04:27 PM, 06th Feb                   Manish                   thank you for sharing the order id.           04:27 PM, 06th Feb                   Manish                   Please allow us few mins so that we can check the details for you           04:28 PM, 06th Feb                     Dancing  Bus                    Take Yr time           04:28 PM, 06th Feb                   Manish                   Thank you for your patience.           04:32 PM, 06th Feb                     Dancing  Bus                    It's okay           04:32 PM, 06th Feb                   Manish                   We apologise for the inconvenience caused to you.           04:32 PM, 06th Feb                     Dancing  Bus                    Honestly very disappointed, however wanna finalise it ASAP           04:33 PM, 06th Feb                   Manish                   We are truly sorry to hear that our courier team failed to pickup the items from you.           04:33 PM, 06th Feb                   Manish                   please confirm your contact number: +96597773454           04:33 PM, 06th Feb                     Dancing  Bus                    Confirmed           04:34 PM, 06th Feb                   Manish                   thank you for your confirmation.           04:37 PM, 06th Feb                   Manish                   We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           04:37 PM, 06th Feb                   Manish                   Please let us know if you have any other query.           04:37 PM, 06th Feb                     Dancing  Bus                    Can I return it to the same store and get refund it cash?           04:38 PM, 06th Feb                     Dancing  Bus                    As frankly speaking, have no intention to buy again from your app           04:39 PM, 06th Feb                   Manish                   We apologise for the inconvenience caused to you.           04:40 PM, 06th Feb                   Manish                   we can understand your disappointment here.           04:41 PM, 06th Feb                   Manish                   please be note that as 14 days return period has already been exceeded.           04:41 PM, 06th Feb                   Manish                   and hence the return and refund can not be processed at the store.           04:41 PM, 06th Feb                   Manish                   Please note that we will forward your request  to the concerned team to prioritise the issue and will get back to you as soon as possible.           04:42 PM, 06th Feb                   Manish                   Please let us know if you have any other query.           04:42 PM, 06th Feb                     Dancing  Bus                    Thank you,  awaiting the response           04:44 PM, 06th Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           04:44 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2063498